Last updated: 30 October 2026
Privacy policy
The short version: if you join the waitlist, we keep your email address so we can tell you when pre-orders open. That's it. This website sets no cookies, runs no analytics and loads nothing from other companies.
Who we are
Plates (enterprise number BE 1043.116.323), Spijkstraat 41, 9000 Gent, Belgium, is responsible for your personal data. Questions or requests: privacy@plates.bike.
What we collect, and why
The waitlist. When you sign up we store your email address, which language you signed up in, and when you signed up. We then send you one email to confirm it's really you. When you click the link, our email provider records the time and your IP address as proof that you agreed. We use your address for one thing: telling you when pre-orders open. We don't sell it, rent it or share it with anyone other than the providers listed below. Legal basis: your consent (art. 6.1.a GDPR). You can withdraw it at any time with the unsubscribe link in every email, or by mailing us.
Emails you send us. If you write to us, we keep your message and address for as long as we need them to answer you. Legal basis: our legitimate interest in replying to you (art. 6.1.f GDPR).
Visiting this website. To send you a page, the server necessarily sees your IP address. We don't store it: the server keeps no access logs. There are no cookies, no analytics, no tracking pixels and no embedded content from other companies. Our fonts are served from our own server, too. Our emails use anonymous tracking: Brevo counts how many people open them or click a link, but not who. For that count, links in the emails pass through Brevo's servers.
A setting in your browser. If you switch between light and dark, your browser remembers that choice in its own local storage. It never leaves your device, and you can clear it in your browser settings.
Who handles your data for us
- Brevo (Sendinblue SAS, France) keeps the waitlist and sends the emails, from servers in the EU.
- Hetzner Online (Germany) hosts this website, on servers in the EU.
- Google Workspace (Google Ireland Ltd.) handles our mailbox when you email us. Google may process data in the US, under the EU-US Data Privacy Framework.
Each of them works under a data processing agreement and may only use your data on our behalf.
How long we keep it
Your email address stays on the waitlist until you unsubscribe or ask us to delete it. At the latest twelve months after pre-orders open, we delete the whole waitlist.
Your rights
You can ask to see the data we have about you, to correct it, to delete it, to limit how we use it, to object to its use, or to get a copy in a common format. Mail privacy@plates.bike and we'll answer within a month.
If you think we're handling your data wrongly, you can complain to the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, www.gegevensbeschermingsautoriteit.be. We'd appreciate hearing from you first, though.
Changes
If we change how we use your data, for example when the shop opens, we'll update this page and the date at the top. For a change that affects the waitlist, we'll ask for your consent again.